General terms of sale

Natacha Audier Paris is the online store of the brand Natacha Audier, created and operated by Natacha Audier.

Domiciliation : 44, avenue de clichy 75018 Paris

Natacha Audier is a sole proprietorship registered in the auto-entrepreneur regime under number SIREN 521 438 275

The site is the property of Natacha Audier in its entirety. All articles on this site is personal and original creations protected by copyright. Their reproduction, complete or partial, is prohibited.

Any order implies full acceptance of these terms of sale of goods offered by Natacha Audier
These terms and conditions are likely to undergo any change, the conditions will be those in force on the date of any order.

Product specifications

All items on the site are entirely handmade pieces. As each creation is unique, variations may exist from one piece to another compared to the models shown. The pictures shown on the site are as accurate as possible but can not ensure a perfect similarity with the product, especially regarding the color and shape of the stones.
The items presented are subject to availability, in case of unavailability of a product beyond the specified time, the customer will be informed when ordering. He will then have the option to cancel the order and be reimbursed.

The order 

Each item presented can be ordered within the limits of stocks available through the “add to cart” button. For special orders or custom thank you for sending your request via the contact form

The payment

All prices are in Euros taxes included, excluding postage. Please note that postage is offered to the customer for France. Beyond its borders it will be calculated according to each order and indicated at the time of billing.
Natacha Audier reserves the right to modify the prices of her creations. These will be displayed in real time on the site.
All creations are the property of Natacha Audier until full payment.
Payments can be made by check in France or by the Paypal secure payment platform.
For payment by check, send the order with the reference of the desired products by email. All orders will be processed on receipt of payment. Checks should be sent to the following address:
Natacha Audier, 44 Avenue de Clichy 75018 Paris

The delivery

Unless otherwise stated, all items ordered will be sent according to availability:
– Within a period of 48 hours worked upon receipt of payment if the item is available immediately.

– Within two to three weeks upon receipt of payment if it is a custom order or if the product is not immediately available.
Delivery will be done by the services of La Poste, via the rates letter or colissimo to the delivery address given by the customer when ordering.
Natacha Audier can not be held responsible for consequences due to delayed delivery. Each customer will be informed by mail for his order shipment and the tracking code of the package.

Refund

According with Articles L 121-21 of the Consumer Code, the customer has a period of fourteen (14) calendar days to return the products that do not suit him. This period starts from the date of receipt of the order by the consumer. All returns will be reported prior to Natacha Audier. The product should be returned to the following address : Natacha Audier, 44, avenue de clichy 75018 Paris.

Only whole products returned will be taken, in their original packaging complete and intact, unused and in perfect condition for resale. Any product that has been damaged or whose original packaging has been damaged, will not be refunded or returned or exchanged. This right of withdrawal is without penalty, except for shipping and return which remain at the charge of the consumer. In the event of exercising the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product. In the case of an exchange, the return will be at the expense of consumers.

In case of exercising the right of withdrawal, the consumer will be refunded within a maximum of fourteen days (14) by check or Paypal.

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